• How do I place a trade?
• How do I Find out why an order has been rejected?
• What are the different types of orders I can place?
• How do I remove a worthless security from my account?

How do I place a trade?

You have two ways to place a trade:

Online Investing Site: To use our online investing site, visit our Home Page and click on the Online Trading Sign-In link.

Investment services representatives: If you prefer to talk to someone during business hours, call 1-800-769-2560.

For more information, please see Ways to Invest.

How do I find out why an order has been rejected?

Pease review the "Rejected" hyperlink from your order status screen in the online investing site. For clarification or further details, please contact an investment services representative at 1-800-769-2560.

For your information, the Help Contents file within the online investing site is an excellent reference and may assist you with other trading inquiries in the future.

What are the different types of orders I can place?

You can place a number of different types of orders. The most common are market orders and limit orders. For detailed information about these and other orders, please refer to the Help Contents in the online investing site or visit the Trading Inquiries section of our website.

How do I remove a worthless security from my account?

If you deem a security in your account to be worthless, it has no market value and it is no longer trading on a recognized stock exchange, you may choose to have it removed from your RBC Direct Investing Investment account.

Contact an investment services representative at 1-800-769-2560. Provide your account number and the stock you wish to have removed and we will forward you a Worthless Security Removal letter for your signature. Please be advised that once a worthless security is removed from your account, it cannot be reinstated, even if it regains value or commences to trade again. For information regarding the tax treatment of the disposal of a worthless security, we recommend that you consult with your personal tax advisor.

Registered account procedures for the removal of worthless securities differ considerably from those for investment accounts. Please contact us at 1-800-769-2560 if you require further information.