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To save you time, we've compiled the most common questions people have when they call for Customer Service. Chances are, the answer to your question is right here, available with just a few clicks.

Find out more about:

Opening a RBC Direct Investing Account

• What are the different ways to open a RBC Direct Investing account?
• What identification do I need when opening a RBC Direct Investing account?
• What do I need to transfer assets from another investment or registered account?

Address and Other Changes

• How do I notify RBC Direct Investing of my address change?
• How do I notify RBC Direct Investing of a change in my bank account information?
• What is the BC Unclaimed Property for present and former BC Residents?

Fees and Commissions

• What are the maintenance fees for RBC Direct Investing accounts?
• What are the commissions on my trades?
• How does RBC Direct Investing charge commissions on partial fills?

Using the Online Investing Site

• How do I add a summary of my RBC Direct Investing Accounts to my RBC Online Banking Balances page?
• Do I need different passwords for the online investing site and RBC Online Banking?

Investment Tools

• What is an Automatic Investment Plan and how do I enroll in one?
• How does a Dividend Reinvestment Plan work and how do I enroll in one?

Settlement

• How do I settle for the orders I have placed?
• When do I have to settle for the orders I have placed?

Trading

• How do I place a trade?
• How do I Find out why an order has been rejected?
• What are the different types of orders I can place?
• How do I remove a worthless security from my account?

Transfers

• How do I transfer an account to RBC Direct Investing?
• How long does it take to transfer an account?
• How do I deposit shares into my RBC Direct Investing account?
• How do I transfer funds between RBC Direct Investing and my RBC Royal Bank account?

RSP Withdrawals

• How do I request a withdrawal from my RBC Direct Investing RSP?