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RBC Direct Investing > Client Support > Online Security Guarantee

Online Security Guarantee

RBC Direct Investing Security100% reimbursement for unauthorized transactions through RBC Direct Investing Online Investing+

We understand how important information security and privacy are to you.

To provide you with greater peace of mind, we have developed the RBC Direct Investing Online Security Guarantee. If an unauthorized transaction is conducted in your account through RBC Direct Investing Online Investing, you will be reimbursed 100% for any direct losses in your account+.

To ensure reimbursement under this guarantee, there are a few steps you'll need to take, including:

  • Signing out and closing your Internet browser at the end of each online investing or online banking session;
  • Keeping your password confidential;
  • Reviewing your online account activity, statements and trade confirmations; and
  • Calling us immediately if you suspect your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize. You can reach us at 1-800-769-2560.

Shared Responsibility

While our online security meets the highest standards, the best way to secure your online experience is for us to work together. We encourage you to review the Guide to Online Security & Privacy, which gives you a complete look at the tools and safe computing practices we offer to help you enhance your online security.

In the event that you notify us of an unauthorized transaction, we will work closely with you to complete a prompt and thorough investigation. We will rely on your assistance in taking all necessary measures to protect you from additional losses.

+ Additional Terms and Conditions apply.


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