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RBC Direct Investing > Client Support

Client Support

We're here to help

Our highly trained professionals are available to provide you with solutions for your specific and unique needs. Take the direct route to successful investing with RBC Direct Investing today.

You are on: Online

If you are an existing RBC Direct Investing client, please sign in (opens new window) and send us a secure email through your online investing site's Message Centre. Otherwise please fill out the form below but remember not to include any personal or confidential information such as passwords, bank account numbers, credit card numbers, or other account details.+

For order related inquiries or to place account instructions, please call us as we may not be able to respond immediately by e-mail to these requests.

* Required Information

Please limit your response to 5000 characters (including spaces).


 

+ Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via one of our secure message centers (the RBC Direct Investing secure message centre, for example), or contact us by phone.

RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to phishing@rbc.com and then delete it. For more information please visit Email & Website Fraud (opens new window).

You are on: Phone

Contact Phone Numbers

We’re here to help, talk to one of our professional, experienced investment services representatives today.

Our investment services representatives are available to take your call Monday to Friday from 7 a.m. to 8 p.m. ET(1)

Service Phone Number
Place a trade with a investment services representative or to check order status 1-800-769-2560, option 3
Product & Services Information 1-800-769-2560, option 4
Online Help Desk 1-800-769-2560, option 6
Overseas If you are overseas and wish to contact RBC Direct Investing please call 1-416-977-1255.
General and trading inquiries in Cantonese and Mandarin 1-800-667-8668 or 416-313-8611
 

1 Hours may differ on holidays

You are on: Mail & Fax

Contact by Mail or Fax

Features Details
Mail

RBC Direct Investing Inc.
Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5

Fax 1-888-722-2388

You are on: Visit Us

Visit Us

Visit a representative at an Investor Centre near you or use the Branch & ATM Locator (opens new window) to find your local RBC Royal Bank® branch.

Location Address
Toronto

Merchants Mall, Royal Bank Plaza
200 Bay Street
Toronto, Ontario
M5J 2J5
416-974-7493

Calgary

Calgary Investor Centre
195-315 8th Avenue SW
Calgary, AB, T2P 4K1
403-292-2686

Vancouver

Vancouver Investor Centre
RBC Royal Centre Main Branch
1025 W. Georgia Street
Vancouver, BC, V6E 3N9
604-665-9833

 

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