Order Status FAQs

Why should I check order status after submitting my order?

It's important to verify the status of your order as simply submitting your order does not guarantee that the order will be filled.

Your order will show one of the following statuses:

Pending	Awaiting Investment Services approval
Open	Sent to the exchange
Filled	Order has been executed
Rejected	Order was rejected
Expired	Routed to an exchange that has closed for the day and no fill was reported to RBC Direct Investing. It is possible that your order was filled but that RBC Direct Investing has not yet been notified. This is known as a late fill.
Received	Received at RBC Direct Investing
Cancel/modify Pending	Waiting Investment Services Representative approval
Cancel/modify Rejected	Request to cancel/modify your order was rejected
Cancel/modify submitted	Request submitted to the exchange

How do I know if my order has been filled?

To check the status of your orders, go to Trade & Transfers on the site menu, then Transactions and click on View Order Status. On your Order Status tab, orders are shown as either Filled or Open. If the status of your order is Open, it means that your order is currently active but has not yet been executed in full.

How do I know if my order was partially filled?

Partially filled orders are shown as “Open” with an O icon in the top left of your transaction box line items followed by the amount of your order that was filled. (400 of 500 filled, as an example means that you placed an order of 500, 400 was filled and you have 100 still open to be filled).

For details of your fills, you can expand the transaction box to see at what price(s) your order has so far been filled. You can also pull up a quote right where you are to see if you’d like to change the price of your order to complete it.

Where can I see prior fills?

Go to Trade & Transfers on the site menu, then Transactions and click on View Activity. Executed buy/sell orders are shown under Processed Transactions for a period of 15 months.

How do I find out the settlement date once my order has been filled or executed?

Go to Trade & Transfer on the site menu, then Transactions and click on View Activity. Processed Transactions will display the settlement date after your order has been filled or executed. 

What is a late fill?

A late fill is an order that was filled during market hours but not reported back to RBC Direct Investing by market close. 

What are the most common reasons for an order being rejected?
There are various reasons an order may be rejected including:

• Insufficient funds or margin to cover the purchase
• Insufficient amount of shares when attempting to sell – applies to existing holdings and takes into account any open orders
• Invalid symbol or invalid symbol format
• Day order sent too close to market close (for example, 4:00 or 4:01pm)
• Security being purchased is not eligible for a registered account
• Shares being sold are experiencing a re-organization or stock split/consolidation
• Shares being sold have just been deposited to an RBC Direct Investing account but have yet to be cleared with the Transfer Agent
• There is no matching order for a modification or cancellation
• Placing an order at a price much higher or lower than the current market price. Orders beyond certain price variance guidelines, which are subject to change, may be rejected.

What happens if I submit an order after the end of a regular trading session?

Orders entered after the end of a regular trading session but before the opening of the next regular trading session, if approved, will be routed by RBC Direct Investing to the applicable exchange to participate in the next regular trading session.  Clients who want to participate in extended hours trading must speak to an investment services representative at 1-800-769-2560 as this service is not available through the Online Investing Site.

At what point can I still modify or cancel my order?

• All equity and option orders with an Open or Pending status can be modified or cancelled.
• Fixed-income orders with a Pending status can be cancelled but cannot be modified.
• No order can be modified after market close on the order expiry date.
• No order can be cancelled if the original order has already been filled.
• All modifications and cancellations are executed on a best-efforts basis. 

Can I modify or cancel my market price order during market hours?

You can request such modifications or cancellations. However, most market price orders are filled immediately. All requests are done on a best-efforts basis and are subject to prior fills.

How can I change or cancel my stock or ETF order online?

Go to Trade & Transfers on the site menu, then Transactions and click on View Order Status to check the status of your order. You can make changes or cancel your order only if your order’s status is shown as Open (the order has not yet been filled). If that is the case, go to Actions at the top right of your page to make changes.

Can I modify or cancel my mutual fund order online?

Mutual fund orders cannot be modified or cancelled through our online investing site.

You can modify or cancel mutual fund orders by contacting an Investment services representative prior to 3:30 p.m. ET on the same day of the transaction. All modifications and cancellations are executed on a best-efforts basis.