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COVID-19 – How RBC Direct Investing is helping clients

We’re taking added precautions to keep our clients and employees safe during the COVID-19 outbreak. You’ve put your trust in RBC Direct Investing, your business is extremely important to us and we're here to help.

Staying Connected

Telephone wait times

Given the current situation, we're experiencing a high volume of client inquiries by phone. We appreciate your patience as we work to resolve every inquiry.

Emails

We’re currently receiving a significantly higher than normal volume of inquiries by email and secure message, and are working hard to respond as quickly as possible. Due to the demand, it is taking several days longer than our typical 24 hours to respond. We thank you for your patience, and apologize for the delay.

Online Investing

As always, for safe and easy access to your investment information or to place orders, transfer funds and find quotes, log in to the RBC MobileLegal Disclaimer1 app or our secure online investing site. You can also check out our list of Essential Direct Investing Self-Serve Tools, Tips and Resources.

We remain committed to supporting you and keeping you informed. Thank you for choosing RBC Direct Investing.

Frequently Asked Questions

1) What is RBC doing about COVID-19 for staff and clients?

Our priority is the safety and wellbeing of our employees and our clients. We continue to work closely with international and local public health authorities to monitor the situation regarding the Coronavirus. Our branches and offices have incorporated added precautionary measures including enhanced hygiene protocols. We will continue to follow the guidance of local and international health authorities to make informed decisions.

2) Are the branches and offices clean?

Our priority is the safety and wellbeing of our employees and our clients. We have increased frequency of cleaning, with daily disinfection of our retail branches, ATMs and our RBC Direct Investing Centres, and will continue to improve as we need to.

3) What happens if my branch or local RBC Direct Investing Centre has to close?

In the event of a branch or RBC Direct Investing Centre closure, a notice will be posted on the location’s door. To find the next closest branch location, simply visit maps.rbcroyalbank.com. The RBC Branch locator will also have updated information on whether your branch is open or closed.

While some of our Investor Centres remain open, we are servicing clients on a one-to-one basis, and operating under limited hours. We ask that you visit only for critical matters that require in-person assistance.

4) I don’t want to go into the branch or my local RBC Direct Investing Centre, what can I do?

As always, the RBC Mobile App and our online investing site are safe, easy and available 24/7 to view your holdings, place orders, check order status and transfer funds. Find out more about Essential Direct Investing Self-Serve Tools, Tips and Resources.

Sign in to your RBC Direct Investing account here, or download the RBC Mobile App here.

Forms: Many account forms and agreements can be filled out and submitted online. If you do need to submit a printed form for processing, you can mail it to the address below:

RBC Direct Investing Inc.
Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5

5) I have been waiting several days for my new RBC Direct Investing account to be opened. Why is it taking so long?

Thank you for choosing to open a new account with us. We’re receiving a significantly higher than normal volume of new account applications. Due to the demand, it is taking several days longer than our typical 24 hours to open your account. and working hard to process them as quickly as possible. We will notify you by email as soon as your account has been opened.

If you have already submitted an application, you do not need to do anything else at this time. In the meantime, if we require any additional information from you, we will reach out.

Thank you for your patience and we sincerely apologize for the inconvenience.