Keeping Your Information Private and Secure
We want you to feel confident that your personal information is secure. Our state-of-the-art technology as well as the numerous security procedures we follow protect your accounts from unauthorized use and help keep your information safe.
Security
We use multiple features and technologies to help keep your information safe and secure.
Privacy
We follow certain privacy principles to ensure your personal information is protected.
Fraud Prevention
Protect yourself against fraud with resources to help keep you informed.
How to Protect Yourself
Help increase your security online and protect yourself against fraud by following some simple guidelines.
- Call us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your Account. You can reach us at 1-800-769-2560.
- Maintain current anti-virus software on your home computer.
- Never provide personal information while using public WiFi as the WiFi may not be secure.
- Do not share your passwords or other credentials with anyone.
- Do not store your passwords or other credentials on any devices.
- Use personal firewalls (link opens in new window).
- Use strong encryption (link opens in new window).
- Use unique passwords (link opens in new window).
- Use Multi-Factor Authentication.
- Turn on transaction alerts in your RBC Mobile app so nothing slips by unnoticed.
- Install all security updates offered by your software providers.
- Sign out or log off and close your browser when you are finished visiting secure websites.
- Test your computer for security vulnerabilities.
- Protect yourself against spyware and other unwanted software.
- Stay aware of the latest security-related issues (link opens in new window).
- If you receive any suspicious-looking email appearing to be from RBC, do not open it and contact us (link opens in new window) immediately.
- Only share personal information with trusted companies.
- Review your Account details upon receipt.
- When discarding sensitive information, ensure it is shredded.
- To learn more about safeguarding your information against online fraud, see our Helpful Links & Resources (link opens in new window).
“What is the 100% Security Guarantee?”
We offer 100% reimbursement for any unauthorized transactions made through RBC Direct Investing Online InvestingLegal Disclaimer footnote 1.
Online Security Guarantee
“I have questions. Can I talk to someone?”
Absolutely. We're available Monday - Friday from 7 am to 8 pm ET.Legal Disclaimer footnote 2 Call us toll-free at: 1-800-769-2560.
Contact Us