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100% Reimbursement for Unauthorized Transactions through RBC Direct Investing Online InvestingLegal Disclaimer footnote 1

We are committed to keeping your information secure and protecting your privacy at all times. That’s why we developed the RBC Direct Investing Online Security Guarantee.

Under the Online Security Guarantee, if an unauthorized transaction is made in your account through RBC Direct Investing Online Investing or the RBC Mobile appLegal Disclaimer footnote 2, you will be reimbursed 100% for any direct losses in your account.Legal Disclaimer footnote 1

How to Ensure You Receive 100% Reimbursement

  • Always sign out and close your Internet browser at the end of each online investing or banking session
  • Keep your password confidential at all times
  • Frequently review your online account activity, statements and trade confirmations
  • Call us immediately at 1-800-769-2560 if you believe someone else knows your password, or if there is any suspicious activity in your account

See the full terms and conditions of the Online Security Guarantee

Sharing the Responsibility

While our online security meets the highest standards, the best way to ensure your online experience is secure is for us to work together. Take a look at our Protecting Your Privacy page to read about the tools we offer, as well as some helpful tips to help enhance your online security.

If you need to notify us of an unauthorized transaction, we will work closely with you to complete an efficient and thorough investigation, and ensure all necessary steps are taken to protect you from additional losses.

“I have questions. Can I talk to someone?”

Absolutely. We're available Monday - Friday from 7 am to 8 pm ET.Legal Disclaimer footnote 3 Call us toll-free at: 1-800-769-2560.

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“Can I practice investing before I invest real money?”

Try out online investing risk-free with a Practice Account. You'll have the same online experience as you would with a real account.

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