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Online Security Guarantee Terms & Conditions

Effective September 25, 2026.

RBC Direct Investing Online Security Guarantee:

RBC Direct Investing Inc. (hereinafter referred to as "RBC Direct Investing", "we", or "us") is committed to protect the security of your account from Unauthorized Transactions in your RBC Direct Investing account (your "Account") through RBC Direct Investing Online Investing ("Online Investing") or through the RBC Mobile app12. This is the RBC Direct Investing Online Security Guarantee (the "Online Security Guarantee"). We may amend the terms and conditions of, or revoke, this Online Security Guarantee at any time without notice.

For the purpose of this Online Security Guarantee, an "Unauthorized Transaction" refers to a transaction that was carried out in your Account through Online Investing or the RBC Mobile app without your permission, authorization or knowledge where RBC Direct Investing determines that you were a victim of fraud, theft or have been coerced by trickery, force or intimidation. For greater certainty, an "Unauthorized Transaction" does not include any transaction that RBC Direct Investing determines was carried out in your Account through Online Investing or the RBC Mobile app by you or any person acting under any authority to trade in your Account or to otherwise act on your behalf, or any transaction relating to gross negligence by these persons or you.

Losses covered by the Online Security Guarantee:

If the conditions of the Online Security Guarantee are met, RBC Direct Investing will reimburse the monetary losses in your Account that directly resulted from any Unauthorized Transaction.

RBC Direct Investing will not, under any circumstances, indemnify you or provide you with any compensation under this Online Security Guarantee, or be otherwise liable to you for any indirect, consequential, special, aggravated, punitive or exemplary damages whatsoever, in whole or in part (including but not limited to any business interruption, loss of profit, loss of opportunity, market loss, or any other commercial or economic loss) resulting directly or indirectly from an Unauthorized Transaction in your Account, even if we have been advised of the possibility of such damages.

Your Responsibilities:

RBC Direct Investing is not responsible for and will refuse all requests for compensation pursuant to this Online Security Guarantee unless you have complied with all of the following conditions of coverage in this Online Security Guarantee:

  1. a. notify us immediately upon discovering an Unauthorized Transaction but in any event, no later than 5 business days after the date you receive your monthly account statement following the date of the Unauthorized Transaction;
  2. b. notify us immediately if you know or suspect that your client card number, your Online Investing password (your "Password"), authentication credentials or other security information has become known to or accessible by someone else or if there has been any suspicious activity in your Account; and
  3. c. cooperate fully and provide all information and take all actions that we reasonably request when investigating an alleged Unauthorized Transaction.

Limitations:

RBC Direct Investing is not responsible and will refuse all requests for compensation pursuant to this Online Security Guarantee if we have reason to believe that:

  1. a. you engaged in, alone or in concert with others, any fraudulent, criminal or dishonest acts relating to the Unauthorized Transaction;
  2. b. you shared, disclosed, permitted access to, failed to adequately safeguard, or carelessly or improperly stored your client card number, Password, Multi-Factor Authentication (“MFA”) credentials, authentication codes, security questions or other security information (collectively, your “Credentials”), and, without limitation, you shared your Credentials with an online account aggregation service provider, or were otherwise negligent or careless in keeping your client card number or Password confidential;
  3. c. you failed to use MFA where MFA was available and applicable;
  4. d. you failed to use an applicable device-security feature made available by RBC Direct Investing;
  5. e. you disabled, circumvented, bypassed or otherwise interfered with any security feature, including MFA, trusted-device functionality or other authentication or security controls;
  6. f. you accessed Online Investing using a computer that you had reason to believe contained software that had the ability to reveal to a third party, or to otherwise compromise, your client card number or your Password;
  7. g. you failed to take reasonable precautions to prevent an Unauthorized Transaction, including to secure your device or failing to sign out of Online Investing or close the RBC Mobile app;
  8. h. the transaction was conducted by a person who had authority to access, trade in or otherwise act on your Account;
  9. i. you did not comply with your obligations under the RBC Direct Investing Operation of Account Agreement (“OAA”), including without limitation, Part 10 of the OAA (Automated Services), or you did not comply with any instructions we may have provided to you in connection with Online Investing or the RBC Mobile app; or
  10. j. the loss resulted from any circumstances outside the scope of this Online Security Guarantee.